Refund policy

Paid visibility is final

A confirmed Bid Purchase begins paid visibility for the remainder of its Leaderboard Week. Later outbidding, rank loss, the Monday reset, or disappointing traffic, clicks, or conversions is not refundable. No final rank or performance outcome is guaranteed.

When we may refund

A payment that is duplicate or cannot be fulfilled—for example, a verified payment that completed too late for its bound week and cannot be credited—may receive an operator-approved full refund. Suspected fraud, disputes, and legal requirements may also require an exceptional review.

Refunds are recorded against the applicable Stripe PaymentIntent or Charge and handled through Stripe. Pending refunds remain visibly pending until Stripe confirms their state; timing after approval depends on Stripe and the buyer's payment method. A refund or lost dispute confirmed after archival is noted in payment history and on the Product Result without rewriting frozen Final Standings.